I requested an item in OneSearch and in My Library Account it says REQUEST. Not Started. Place in queue is #?

REQUEST. In Process

If your item has the status "REQUEST. In Process" - this means the library has a copy available for you BUT:

  • You will receive an email from the Library letting you know that your item is ready for pickup. Please give us time to process the book before coming to pick it up. 
  • During the first few weeks of the semester this may take a few days - we receive a high volume of requests during this time. 
  • See our library hours page for days and times the library or service window is open to pick up items.

REQUEST. Not Started. Place in queue is: 1, 2, 3, etc.

Note: Semester loan textbook reserves are loaned for the full duration of the current semester, and are requestable from OneSearch even if there is not currently a copy available. These items are in high demand, and often there are more students requesting them than there are copies available. 

If your place in the queue is 1 or more the library does not currently have a copy available/on the shelf.

You can find more information before requesting the item in OneSearch, Locations:

 

  • "Checked out" - all copies of this item are checked out (on loan) or on the hold shelf (still able to request) 
    • "On Loan" in OneSearch - a student has checked out the item and will likely not return it until it's due date (which for semester loans is the last day of the semester). 
      • Those who are still in line for the item will not have their opportunity until the item is returned or new copies are acquired by the library and made available.
      • Example: 
    • "On Hold Shelf" - in this case if a student fails to pick up/check out the item within the time frame, the item is made available to the next person in line (the queue) that requested it. 
      • Example: Checked out. 13 copies, 0 available, 15 requests. Some copies show "On hold shelf until..."

Items that are checked out and/or on the hold shelf are still able to be requested in OneSearch, but students who make further requests for the item are not guaranteed to get the item in the semester needed. 

Check the status of your request

You can also always check the status of your request in your My Library Account

Please contact Jane Hoff if you have any questions:

Jane Hoff
Lead Library Technician
HoffJ@arc.losrios.edu
(916) 484-8744

Last Updated: May 16, 2022     Views: 11

Related Topics/Answers

Submit a Question

Your Info
  • During semester: We normally respond within 24 hours - Monday through Friday, excluding District Holidays - see Library Hours
    • Response times will be longer during semester breaks. 
  • This service is for emailing the Library
    • Use this service for answers to questions about library policies or services, get help from a librarian to find library resources or suggest research strategies for your assignments. 
    • If you have questions for the Bookstore please see their Bookstore FAQ and Contact information on their website. 
    • If you have questions for your instructor please see the Faculty and Staff Directory
  • This service is intended for enrolled students, faculty and staff. Questions from non-affiliated users will only be answered if their question concerns resources unique to the ARC library.
Your Question
Fields marked with * are required.

Chat