Common reasons:

• Too many people are using it. Some ebooks may only allow 1–3 people at a time. If all copies are in use, try again later. 
• Not enrolled yet / between semesters. You must be enrolled in at least one class in the current semester and sign in with your W# and password to access ebooks from the library. If classes are not in session and/or you are enrolled for the next semester, your access will resume about two weeks before the new semester begins.
• Download setup required. See our eBooks Guide for step-by-step instructions for downloading the whole book to read offline for books from EBSCO or ProQuest. 
  • You can use Read Online in your browser without extra software.
  • If an eBook is a textbook for a class, it cannot be downloaded. 
• Browser issues. If a book doesn’t load, try switching to Chrome, clear cookies/cache, or using a private/incognito window.
• Canvas links. If you used a link from Canvas, try searching for the book directly in OneSearch.
• Access codes you purchased. If your professor or bookstore has given you an access code for MyLab, Cengage, etc., the library cannot fix those codes. Contact the bookstore or your professor.

Still not working? Contact the library. Tell us your W#, the book title, and what error you see (a screenshot helps).