Q. How can I resend an Alma notice to a user?

Answer

Resending Alma Notifications

Occasionally, a patron may have a question about a notice that they received from Alma, or they may want another copy of the notice for their records. Alma notices are saved in the User Record on the Attachments tab. Staff may view and or resend notifications to a user upon request. 

User Search

On the Alma home page, select the "User" index in the search menu. 

Alma search bar with arrow to users selection

Search for the user by name or student ID number. Find the user. 

Select the more action button “…” and choose Edit. OR Click on the user's name. 

alma user search results

Select the Attachments tab to view the notices sent to the user. Notices will be listed with the notice title, date the notice was sent, etc. 

alma screenshot attachments tab in user record

Select the more actions menu [...] for possible actions. Note: It's recommended that you view the notice before resending it to the user to ensure that you've selected the correct notification. 

Alma screenshot of more actions menu for attachment

Note: If you have a question about why a particular notification was issued, contact the system administrator for your Library.

  • Last Updated Jan 26, 2021
  • Views 19
  • Answered By Emily Bond

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