Why don't I see any other Los Rios Librarians in chat?

Answer

There is a LibChat bug that occurs from time to time, where a librarian will sign in to LibChat, but they won't see other chat operators who are also currently online. 

If you log into LibChat and see that you are the only operator for Los Rios:

  1. First check the LOL Schedule to see if anyone else is scheduled for the current shift. (Note: Log in to your Los Rios Google to view the calendar.)
    • If another librarian is scheduled, feel free to email them to confirm they are online.
  2. If another librarian is online but you don't see them in LibChat, here are some troubleshooting options:
    • Reload your LibChat window (close LibChat and reopen it). 
    • Clear your browser history/cache and reopen LibChat. 
    • Close LibChat and log back in from a different browser.

If the problem persists or if you have other issues with LibChat, contact your LibChat administrator for your library. 

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  • Last Updated Mar 30, 2022
  • Views 20
  • Answered By Emily Bond

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