I'm staffing global chat for my library. How can I let other operators know I'm unavailable for local chats?
Answer
Local chat: Refers to chats to a Los Rios Library department (ARC, CRC, FLC, SCC)
Global chat (aka Co-Op chat): Refers to the CCC-Academic and Academic Global cooperative which contribute to 24/7 chat coverage for our libraries. Each LRCCD library contributes weekly staffing hours to these cooperatives.
A librarian will be scheduled to monitor either local or global chat during a single shift. Each librarian's chat settings will default to monitor the local departments for the Los Rios Libraries. When a librarian is scheduled to cover global chat, they will need to adjust their monitoring settings in LibCal.
Settings for Monitoring Global/Co-OP Chat
Log into LibChat
Select the "Settings" tab. (Note: Within the Settings tab there are two tabs: one for Local Monitoring and one for Co-Op Monitoring.)
Select the "Local Monitoring" tab.
Set all the Local Departments to "offline".
Select the "Co-Op Monitoring" tab.
Set the Co-Op Departments to "online"
When you close LibChat and reopen it for your next shift, the settings will revert to the default (online for local chat and offline for global chat).
Important: Don't forget to clock in and out of Global shifts through LibStaffer.
