Why are students unable to access a video from Swank?

Answer

CRC, FLC, and SCC currently have some streaming videos licensed through Swank. These videos are purchased at the college level and accessible only to students enrolled at that college. 

Access Issues

Students enrolled in more than one Los Rios college may run into problems accessing streaming videos through the Swank platform if their "home" college in Active Directory differs from the library that licensed the film. In such cases, their SSO login will not provide them access to the film.  

Workaround

Each library has created a generic login for students to use when they experience access issues. This login is provided in the internal FAQ for the Library. You can access this login from the chat interface by selecting the FAQs tab and viewing the policy FAQs for librarians.

If the student continues to experience issues, please contact the ERM librarian for the library that licensed the video.

libchat interface with box and arrow to FAQs for librarians

  • Last Updated Sep 22, 2022
  • Views 6
  • Answered By Emily Bond

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