When do library users get notified of overdue materials?
Overdue notifications are determined by the Overdue and Lost Loan profiles in Alma. The profiles are configured to apply based on a combination of loan status and item policy, and run at 4:00 pm every day.
The tables in the Overdue and Lost Loan Configuration document outline the overdue notifications, blocks, and change to lost jobs for loans by item policy.
If a particular loan does not meet the criteria defined in the Overdue and Lost Loan profiles, no notice will be sent to the borrower. If a loaned item does not include an Item Policy, the borrower will not receive overdue notifications, the item will never change to Lost, and the borrower will not have a block applied to their user account.