Library Answers: Los Rios Common Questions

If the returned item was not in lost status:

1. Scan in the returned item.
2. Go to user record
3. Fines/fees tab
4. Add fine / fee – dialog
   1. Fee type: Damaged item replacement fee
   2. Library: Your Library
   3. Fee amount: Replacement cost from the item record. (Unless the library has determined it should be different.)
   4. Add the item's barcode to the comment field. (Note: Comments will be viewable to the user.)

Note: It is recommended to use the "comment" field rather than the "barcode" field to record the damaged item's barcode. This recommendation is made to allow flexibility for waiving fees that are exported to PeopleSoft via the bursar integration. 

After updating the patron record, follow your library’s processes for damaged inventory (e.g. technology work order, mending status, withdrawal etc.).

If the returned item was in lost status

1. Scan in the returned item.
2. Go to user record
3. Fines/fees tab (filter to Transferred fees)
   1. Waive the item replacement fee (Reason code: Lost item was found)
4. Add fine / fee – dialog
   1. Fee type: Damaged item replacement fee
   2. Library: Your Library
   3. Fee amount: Replacement cost from the item record. (Unless the library has determined it should be different.)
   4. Item barcode
   5. Add comments as needed. (Note: Comments will be viewable to the user.)

Note that it may take up to one hour for eServices to reflect the new situation. Please advise the student of this lag.

Note regarding blocks: If the patron has an Alma block in place, you may leave it active. If there is no Alma block in place, a nightly process will add a block to a user who owes fees.