How can I see what page the student started their chat from?
Answer
When you pick up a chat, you see a window where the chat will be taking place. There are tabs in this window. One of those tabs, which is not the active tab, says Patron information.
If you click the Patron information heading, you see some information about the student other person. One of the thing there is the Referring URL.
The referring URL is the page that the user was on when they clicked the library chat icon. So if they are referring to a certain book, if you click that link, you will most likely see what they are talking about.