Why isn't my preferred pickup location listed?

Sometimes you'll see that items are available at various locations, but they can't be picked up at the location you want. This can happen for a few different reasons.

  • Not all items can be requested.

    Most items that are considered to be on reserve, meaning loaned for 2 hours, 4 hours, 1 day, etc., can't be requested at all.

  • Some items can be requested, but only at the college that owns the item.

    Many semester-long loans, 7-day reserve loans, and Chromebook loans are like this. If SCC owns it, you can request it and pick it up at SCC, but you can't have it delivered to another college for pickup.

These considerations can in some cases combine to produce confusing scenarios. For instance, you might see that a book has a 2-hour copy available at SCC and a full-semester copy available at ARC. You want to request it for pickup at SCC. But when you go to request it, you find that only ARC is available as a pickup location. This happens because:

  1. the SCC copy can't be requested at all—you can get it at SCC but it's first-come, first-served—and
  2. the ARC copy can be requested, but can only be picked up at ARC.

Whenever you need help figuring out your request options, your best bet is to call our Circulation Desk at (916) 558-2301, or send us a message at our Ask Us page. Because the pickup scenarios are sometimes complex, you are less likely to get a quick answer via chat.

Last Updated: Apr 20, 2024     Views: 24

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