How do I transfer a chat if needed?
Answer
If you reach the end of your LOL chat shift and still have a patron who you are chatting with, you may need to transfer that student to another librarian.
- First reach out to the other librarian using an internal message to see if they are able to take on the chat you want to transfer.
- Under the Chats tab, Operators from the Los Rios Libraries will be listed. Double-click on a name to chat directly with someone.
- Then transfer the chat using these directions from SpringShare.
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