When should I create a ticket?

Answer

There may be times you are unable to help a patron you are working with. When this happens you can try transferring a chat to another Los Rios Librarian. If this is not an option, or it seems the patron needs help that is specific to their home college or library, please turn their chat into a ticket for a librarian from the patron's home library to follow-up. Note that you will need the patron's email address to do this.

Please follow SpringShare's directions on how to create a ticket during (or after) a chat. Select the appropriate queue depending on what college the patron needs help from.

 

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  • Last Updated Dec 15, 2021
  • Views 7
  • Answered By Hilary Mroczka

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